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ITIL® and IT Framework Blog

David Pultorak co-authors IT Business Management: Solutions from SAP – A Pocket Guide

Peter Quagliariello January 25, 2016 IT Infrastructure Library (ITIL)

Managing IT like a business demands integrated and systematic business and IT insight – the kind of integration and systematic insight that SAP has spent the last 35 years helping the world’s leading companies achieve. Best-run businesses use SAP® solutions to automate key business processes so they can close the gap between strategy and execution. Best-run businesses drive clarity into their organizations by gaining insight for improved performance, efficiency for optimized operations, and flexibility to adapt quickly to changing circumstances. Like best-run businesses, best-run IT organizations are able to optimize operations, maximize innovation, and adjust rapidly to evolving business needs. Their IT management solutions help them better understand themselves and their customers and make the best decisions in the face of challenging expectations and constraints. This book outlines SAP’s view on best-run IT. It will help orient you to our related solutions and provide you with ideas for driving clarity and business value in your IT organization.

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David Pultorak to Co-Author System Center Service Manager (SCSM) 2010 Unleashed

Jon Nelson January 25, 2016 Microsoft Operations Framework (MOF)

Everyone working with the System Center product suite has most likely read one of the “Unleashed” books. In many forums they have been described as a technical ”bible.” We are pleased to announce there will be a new “bible” for Service Manager 2010! Service Manager, the long-awaited third major component of Microsoft’s System Center suite, addresses the "Supporting" quadrant of the MOF process model. System Center Service Manager 2010 Unleashed will provide in-depth reference and technical information about Microsoft System Center Service Manager 2010, as well as information on other products and technologies on which its features and components are...

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What Our Clients Say About Pultorak & Associates...

Katy Ryan January 25, 2016 pultorak references

"I was looking for the best, fastest and most way economic way to achieve ITIL® expert certification. After trying my first course with Pultorak & Associates, I didn't think twice and decided to go ahead and complete the full track with them, and I did. Besides being professional, helpful, supportive and responsive, I found the Pultorak Team very friendly. Thanks to the Pultorak Team who really helped me earn ITIL® Expert certification in a very short period of time." Amir Allam IT Department Head - McDonald's Egypt "Pultorak’s ITIL® Intermediate CBTs are fantastic and I highly recommend using them as your training provider on your path to ITIL® V3...

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10 reasons CIOs will get fired this year - and what to do about them for R2010 and and 2011 strategic planning

David Pultorak January 25, 2016 2010 CIO 2011 CIO IT planning Modern Service Management strategy planning

Ten points for planning R2010 and 2011 for CIOs and IT Directors.

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Conditions of satisfaction: the key to ITIL-based activities, deliverables and roles

David Pultorak January 25, 2016 IT Infrastructure Library (ITIL)

Most efforts aimed at clarifying activities, deliverables and roles based on ITIL are fairly good at getting the activities assigned, the contents for the deliverables documented, and roles assigned to individuals.  What they are typically not good at is making sure "what good looks like" is defined for each of these three.  As a result, the organization is missing the key ingredient to making all of this a success: the "why".  While this is understandable, as there is a lot of work necessary to get the "what" to do in place, without the "why"--the end in mind you're shooting for, chances of arriving...

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