Pultorak & Associates
Cart 0

ITIL®, DevOps, Agile Scrum, and Lean IT consulting, training, courseware and exams for individuals, trainers and organizations

We are expert at delivering ITIL® 4 virtual instructor-led and ITIL® 4 blended learning for your team. Call 12067291107 or email us at info@pultorak.com to learn more or to schedule sessions today.

The ITIL® 4 Managing Professional Transition (MPTRANS), ITIL 4 Create, Deliver and Support (CDS), Direct, Plan and Improve (DPI) and High Velocity IT (HVIT) courseware and exams are available now! 

ITIL 4 Managing Professional is for anyone with ITIL v3 Expert certification or 17 or more ITIL v3 credits to transition to the ITIL 4 scheme. ITIL 4 Specialist Create, Deliver and Support provides guidance that further explores the concepts introduced in ITIL 4 Foundation. It is the logical next step for those wanting to make immediate tangible changes to their organisation’s working methods in service management. The module is a practical and holistic approach to the creation and management of effective and streamlined services. ITIL 4 Strategist Direct Plan and Improve provides IT professionals and leaders with the ability to use ITIL in their overall IT strategy, creating an evolving IT organisation with a strong and effective strategic direction. The module equips candidates with the skills to influence and inspire others to work in a desired way and create effective, high performing IT and digital teams. This module is a key component of both ITIL 4 Managing Professional and ITIL 4 Strategic Leader.

Please note: Take2 exam re-take option now available for all exam session seats and vouchers! Also, as of November 1, 2019, AXELOS, owners of ITIL, have created a rule that ‘no training associated with an AXELOS product can be sold without the corresponding official exam’.

ITIL 4 Managing Professional (MP) Transition Module self-study and classroom courseware and exams and instructor kits are available now. Order you materials today! Download the course overview.

ITIL 4 Specialist: Create, Deliver and Support (available now!) courseware and exam vouchers and instructor kits. Download the course overview.

ITIL 4 Strategist: Direct, Plan and Improve (available now!) courseware and exam vouchers and instructor kits. Download the course overview.

ITIL 4 Specialist: Drive Stakeholder Value (available now!) courseware and exam vouchers and instructor kits. Download the course overview.

ITIL 4 Specialist: High Velocity IT (available now!) courseware and exam vouchers and instructor kits. Download the course overview.

ITIL 4 Strategist: Digital & IT Strategy (availability TBD, tentatively 6/1/2020) courseware and exam vouchers and instructor kits. 

Exam session seats (where there is an in-person proctor arranged) or exam vouchers (where the exam is taken online with a remote proctor) are available for the courses as the reach general availability.

Big news! Now when you order an exam session seat or voucher, you can specify 'Take2' as an option. A Take2 exam session seat or voucher costs $67 more than a regular exam session seat or voucher, but entitles you to a 'free' retake should you fail to pass your exam on the first try.

All levels of available ITIL 4 courseware, exams and instructor kits available now!

We have quality, accredited, cost-effective ITIL 4 courseware, written by ITIL Expert consultant / trainers who have contributed to ITIL, who actively apply the concepts, and who are also expert in instructional design. This unique combination of skills translates into courseware that helps make the concepts come alive.

ITIL 4 for Individuals

If you're a self-directed learner, we've got eLearning, or CBTs (computer-based training) you can download and use offline (these are Windows .EXE files), digital courseware (protected PDF for Windows you can annotate and highlight) or hardcopy courseware (which is great for reference). Choose the modality you like best. Order an exam voucher so you can take the exam online with a remote proctor at a time and place of your choosing.

ITIL 4 for Organizations

Pultorak & Associates and its network of partners provides ITIL 4 training and certification delivery at your location in over 60 countries, so you can be assured that if you engage us to provide your training, all of your learners will get a consistent message, with native-speaking trainers. We also offer virtual instructor-led training, and a variety of a la carte training options including online eLearning and custom training options. Contact us today to for a quote and to lock an instructor for the dates you have in mind.

ITIL 4 for Trainers

Focus on training delivery, instead of creating and maintaining courseware.
Not all courseware is equal in quality, and neither are all partnerships. We've been creating courseware since 2001, and our partners use it in over 60 countries. Come join us!

You can buy instructor kits, which are licensed per instructor and good for multiple deliveries of the same major version of the course.

Here are the links for ITIL 4 Foundation and Awareness courseware, instructor kits and (for Foundation) exams. Click on 'Shop' or on the products pictured above to shop for upper-level ITIL 4 courses.

Instructor kits are here:
ITIL 4 Foundation Instructor Kit $216 USD
ITIL 4 Awareness Instructor Kit $79 USD
You can purchase student courseware kits, either as hardcopy courseware, digital courseware (protected eBook), online eLearning or downloadable Computer-Based Training (CBTs). All courseware is matched down to the page level, so you can be assured of consistency.
Student kits are here:
ITIL 4 Foundation Participant Workbook $108
ITIL 4 Awareness Participant Workbook $39
If you will be certifying your students, you will need either exam session seats (where you proctor the exam) or exam vouchers (where the students can take the exam online with a remote proctor at a time and place of their choosing).
Exam session seats are here:
ITIL 4 Foundation Exam Session Seat $260 (new 2020 price)
Exam vouchers are here:
ITIL 4 Foundation Exam Voucher (Remote Proctor Option) $301 (new 2020 price)
Course overview PDFs are here:
ITIL 4 Foundation Course Overview
ITIL 4 Awareness Course Overview
eLearning demos are here:
ITIL 4 Foundation
ITIL 4 Awareness
You can use our courseware as an independent trainer, or as an Accredited Organization (AO) or licensed affiliate of Pultorak & Associates, which is an Accredited Training Organization (ATO).
Here's how to become an accredited ITIL trainer.
Here's how to become an AO of Pultorak & Associates
You can always contact us at info@pultorak.com or +12067291107, or by using the contact app in the lower right corner of our website.

Pultorak and Associates, established 2001 and based in Seattle, Washington USA, helps IT professionals and organizations and the providers who serve them get better results in managing IT services through consulting and training. Consulting offerings include ITIL®, DevOps, Agile, and Lean IT strategy, design, assessment, implementation and continual improvement for end-user organizations, and content development and adaption and trainer, salesperson and consultant readiness development and delivery. Training offerings include quality, accredited, cost-effective ITIL®, DevOps, Agile, and Lean IT classroom and virtual instructor-led training, self-directed courseware including eLearning, digital courseware and online exam vouchers, and instructor kits, participants kits and exams for trainers. Purchase self-directed courseware, examination vouchers, and instructor and participant kits online here on our store, or for more information, or to speak to a Pultorak Associate, contact us at +12067291107 or info@pultorak.com.