ITIL® and IT Framework Blog — IT Infrastructure Library (ITIL)

Pultorak is now delivering  ITIL Foundation classroom training at Bellevue College adjacent to Microsoft's Main Campus in Redmond, WA. the next open class is 6/4/2015 - 6/6/2015. These are "rock star" deliveries by some of the best minds in Service Management, ITIL Experts who also happen to be expert instructors--not your typical, mind-numbing commodity delivery experience. And have fun learning in ways that make the learning stick--in a sea of mind-numbingly boring commodity deliveries that make the delivery of what can be dry subject suck your will to live, Pultorak's delivery stands out a fun, entertaining and informative.  And if you...

Five minutes in to this YouTube video you'll get an overview of Pultorak's digital and hardcopy courses on Microsoft Courseware Library. If you are an MCT, you can download for free!

Download the Official app from AXELOS and TSO, the Official Publisher of ITIL® at https://itunes.apple.com/us/app/official-axelos-itil-foundation/id708292898?mt=8.  Useful in preparing for you ITIL Foundation. While our ITIL Foundation materials provide everything you need to pass the exams, if you have an IOS device (iPhone, iPad, Mac) this is nice to have.

Many thanks to Mary Jane Prendergast for the link: http://www.servicemanagementfusion.com/~/media/HDIFusion/2013/Files/AXELOS_Town_Hall_QA.pdf

The official mandate for change for the ITIL V3 edition specified that the update would be focused on correction, clarification, and rationalization across the content and its structure; no new concepts were to be introduced.  This is not what occurred with ITIL 2011 Edition; despite the mandate, major changes were introduced. The itsm portal has a good article on these changes http://www.amazon.com/ITIL-Pocket-Guide-Practice-Publishing/dp/9087536763.  See the links also for the other articles parts 1-4. Pultorak & Associates offers an ITIL 2011 Edition bridging course, which is an awareness course that gives you and your team a chance to review the changes with...