Pultorak & Associates
Cart 0

ITIL® and IT Framework Blog — Modern Service Management

ITIL® Practitioner Global Summit Sessions 1-3

David Pultorak February 25, 2016 itil practitioner itil practitioner certification itil practitioner course itil practitioner courseware itil practitioner elearning itil practitioner instructor powerpoint itil practitioner instructor presentation itil practitioner self-study itil practitioner training modern service management

Note: you must register (it's free and quick) to view the content.  ITIL Practitioner Global Summit Session 1: The value of ITIL® Practitioner This session offers an introduction to ITIL Practitioner and how it complements the existing ITIL certification framework. You’ll learn how the new qualification can be used in a practical, applicable way, empowering individuals to quickly deliver the value of ITIL to their organization. ITIL Practitioner Global Summit Session 2: Transform Knowledge into Practice (Strategy and Design Focus)  This session explains how becoming ITIL Practitioner-certified will help you provide value within your roles and organizations. It will introduce...

Read more →


David Pultorak to speak at IASA Oct 9 6PM Seattle, WA on Next Generation IT

David Pultorak January 25, 2016 Modern Service Management

Stay tuned for details.... here is the abstract (below) and information on IASA. Next Generation IT: What Modern Looks Like – The Architect’s Perspective The landscape of IT has changed under our feet over the past few years. What had been a set of bleeding edge pipedreams—the cloud, modern server, network and storage hardware and virtualization capabilities, modern applications and platforms, and work practices—are more and more common and core to what we do and deal with on a daily basis as IT professionals. This will be an interactive session where the Architects in the audience will be asked to...

Read more →


Modern Service Management - here is what it looks like to me

David Pultorak January 25, 2016 modern service management

David Pultorak, founder and owner of Pultorak and Associates discusses future of service management in the modern era and the direction it's headed.  

Read more →


Modern service management for dummies: it’s the dependencies, stupid! (Including your outdated mental model)

David Pultorak January 25, 2016 Modern Service Management

People in organizations often look to "get process out of the way" as the path to meetings the critical business need to move ever quicker with quality when introducing change into ecosystems that are massive in scale and complexity to the point that they cannot be comprehended by one mind. The (well intentioned, but flawed) thinking is that less process overhead will reduced the time required to make changes. But this is the wrong path to that outcome, and often has its subscribers running in the opposite direction of meeting the business need.  What is the right path? Rooting out...

Read more →


10 reasons CIOs will get fired this year - and what to do about them for R2010 and and 2011 strategic planning

David Pultorak January 25, 2016 2010 CIO 2011 CIO IT planning Modern Service Management strategy planning

Ten points for planning R2010 and 2011 for CIOs and IT Directors.

Read more →