ITIL® and IT Framework Blog — Modern Service Management

Note: you must register (it's free and quick) to view the content.  ITIL Practitioner Global Summit Session 1: The value of ITIL® Practitioner This session offers an introduction to ITIL Practitioner and how it complements the existing ITIL certification framework. You’ll learn how the new qualification can be used in a practical, applicable way, empowering individuals to quickly deliver the value of ITIL to their organization. ITIL Practitioner Global Summit Session 2: Transform Knowledge into Practice (Strategy and Design Focus)  This session explains how becoming ITIL Practitioner-certified will help you provide value within your roles and organizations. It will introduce...

Stay tuned for details.... here is the abstract (below) and information on IASA. Next Generation IT: What Modern Looks Like – The Architect’s Perspective The landscape of IT has changed under our feet over the past few years. What had been a set of bleeding edge pipedreams—the cloud, modern server, network and storage hardware and virtualization capabilities, modern applications and platforms, and work practices—are more and more common and core to what we do and deal with on a daily basis as IT professionals. This will be an interactive session where the Architects in the audience will be asked to...

David Pultorak, founder and owner of Pultorak and Associates discusses future of service management in the modern era and the direction it's headed.  

People in organizations often look to "get process out of the way" as the path to meetings the critical business need to move ever quicker with quality when introducing change into ecosystems that are massive in scale and complexity to the point that they cannot be comprehended by one mind. The (well intentioned, but flawed) thinking is that less process overhead will reduced the time required to make changes. But this is the wrong path to that outcome, and often has its subscribers running in the opposite direction of meeting the business need.  What is the right path? Rooting out...

Ten points for planning R2010 and 2011 for CIOs and IT Directors.