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ITIL® and IT Framework Blog

Best Management Practice intellectual property has now transferred to the Cabinet Office

Jon Nelson January 25, 2016 IT Infrastructure Library (ITIL)

The message below is from the Cabinet Office. To formalize the move of the Best Management Practice portfolio from the Office of Government Commerce*, the related trademarks and crown copyright have now been transferred to the Cabinet Office. The portfolio of guidance continues to be supported through the existing commercial arrangements for services in publishing and accreditation of qualification, training and consultancy services. The Best Management Practice brand entity is not affected as part of this move. The Cabinet Office wishes to minimize the pressure on the community to initiate any changes required due to this transfer. As such, there...

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ITIL® Credit Profiler

David Pultorak January 25, 2016 IT Infrastructure Library (ITIL) ITIL Credit Profiler ITIL Expert ITIL Qualification Scheme Diagrams

Attached is the updated ITIL® Qualification Scheme Diagrams that reflect the withdrawal of ITIL® V2 and bridging qualifications on 30 June 2011. The changes also include addition of the new Service Manager route to ITIL® Expert.This includes a change to the ITIL® Qualification Scheme diagrams which have undergone some amendments to remove the V2 qualifications and any V3 references. [gallery]

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ITIL® 2011 Edition Released

David Pultorak January 25, 2016 IT Infrastructure Library (ITIL) ITIL 2011 Edition ITIL Publication ITIL Updates

The ITIL® 2011 updates to the 2007 edition ITIL publications release date is 29 July 2011, and include the following ITIL 2011 editions: ITIL Service Lifecycle Suite Service Strategy ITIL Service Design ITIL Service Transition ITIL Service Operation ITIL Continual Service Improvement The updated publications are designed to be easier to read and understand, relate more clearly to one another and to correct issues to provide more clarity, consistency, correctness and completeness. Existing certificate holders do not need to recertify. New syllabi and examinations based on the 2011 Edition publications will be available 8 August 2011. Pultorak and Associates is...

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New video from Microsoft - Service Management for the cloud with MOF 4.0

David Pultorak January 25, 2016 cloud Microsoft Operations Framework Microsoft Operations Framework (MOF) MOF

Microsoft has released a MOF Cloud video. This is similar messaging to what was in the BrightTalk webinar http://www.brighttalk.com/webcast/26121 but much shorter (4 minutes). The video helps you learn how to optimize their people, processes, and technologies to achieve smart, efficient service management of the cloud. In this brief video, senior program manager Betsy Norton-Middaugh discusses how to use Microsoft Operations Framework (MOF) 4.0 to ease organizations' migrations to the cloud. Check out the video on TechNet Edge, and learn more about MOF 4.0 here.

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David Pultorak co-authors IT Business Management: Solutions from SAP – A Pocket Guide

Peter Quagliariello January 25, 2016 IT Infrastructure Library (ITIL)

Managing IT like a business demands integrated and systematic business and IT insight – the kind of integration and systematic insight that SAP has spent the last 35 years helping the world’s leading companies achieve. Best-run businesses use SAP® solutions to automate key business processes so they can close the gap between strategy and execution. Best-run businesses drive clarity into their organizations by gaining insight for improved performance, efficiency for optimized operations, and flexibility to adapt quickly to changing circumstances. Like best-run businesses, best-run IT organizations are able to optimize operations, maximize innovation, and adjust rapidly to evolving business needs. Their IT management solutions help them better understand themselves and their customers and make the best decisions in the face of challenging expectations and constraints. This book outlines SAP’s view on best-run IT. It will help orient you to our related solutions and provide you with ideas for driving clarity and business value in your IT organization.

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