ITIL® and IT Framework Blog

I spoke at AFCOM DataCenterWorld  on Wednesday, September 14, 2016 on, "Best Practices for IT Operations Management: What Works for You?". The topic was the the shift in the nature of IT as we move to cloud, SaaS, Iaas, PaaS, and agile / continuous delivery and service models, visiting established and emerging frameworks that aspire to help us manage through the change, including Agile Scrum®, COBIT®, DevOps, ISO/IEC 20000, IT4IT, ITIL®, and Lean IT®. I used Mentimeter for interactive voting to gather real time input from the audience to gather some first-hand data on who is using which frameworks, and with what results. Here's what...

Watch the ITIL® Practitioner Global Summit You must sign up to AXELOS' community to view the videos (it is free).The Summit webinars give an overview of the ITIL® Practitioner qualification and explain how it can help individuals and organizations overcome common IT Service Management (ITSM) challenges. There are four Q&A sessions and any questions that were not answered have been posted on the Global Summit page.Why watch the ITIL® Practitioner Global Summit videos? Gain unique insight into common problems experienced by ITSM professionals across the world and a chance to learn how ITIL Practitioner can help overcome those issues Hear...

Note: you must register (it's free and quick) to view the content.  ITIL Practitioner Global Summit Session 1: The value of ITIL® Practitioner This session offers an introduction to ITIL Practitioner and how it complements the existing ITIL certification framework. You’ll learn how the new qualification can be used in a practical, applicable way, empowering individuals to quickly deliver the value of ITIL to their organization. ITIL Practitioner Global Summit Session 2: Transform Knowledge into Practice (Strategy and Design Focus)  This session explains how becoming ITIL Practitioner-certified will help you provide value within your roles and organizations. It will introduce...

Course 55159AC The ITIL® Practitioner Certificate in IT Service Management has just been published on the Courseware Marketplace. It covers the 'how' of adopting and adapting ITIL®, and is meant for everyone who has learned the 'what and why' of ITIL® through course 55011AC The ITIL® Practitioner Certificate in IT Service Management. ITIL® Practitioner is an official ITIL® course with associated official ITIL® book (a hardcopy of which is allowed in the open-book exam) and exam. Besides the student kits offered on Courseware Marketplace, instructor kits are available separately from Pultorak and Associates for teaching the class. Digital courses purchased on Courseware...

ITIL® Practitioner has launched--this new official ITIL® book, exam and Pultorak's courseware, including instructor kits, hardcopy and digital student books, and eLearning and CBT are all released and live now.  You can learn more about Practitioner at the ITIL® Official Site, or view a series of webinars for individual learners, corporate training organizations, and trainers at our YouTube site. Axelos his hosting anITIL Practitioner Global Summit - February 25, 2016 - Starting at 8 AM GMT for EMEA | 10 AM EST for the Americas. You can register here.