ITIL® and IT Framework Blog — iso 20000

I spoke at AFCOM DataCenterWorld  on Wednesday, September 14, 2016 on, "Best Practices for IT Operations Management: What Works for You?". The topic was the the shift in the nature of IT as we move to cloud, SaaS, Iaas, PaaS, and agile / continuous delivery and service models, visiting established and emerging frameworks that aspire to help us manage through the change, including Agile Scrum®, COBIT®, DevOps, ISO/IEC 20000, IT4IT, ITIL®, and Lean IT®. I used Mentimeter for interactive voting to gather real time input from the audience to gather some first-hand data on who is using which frameworks, and with what results. Here's what...