ITIL® and IT Framework Blog — IT Infrastructure Library (ITIL)
David Pultorak co-authors IT Business Management: Solutions from SAP – A Pocket Guide
Peter Quagliariello January 25, 2016
IT Infrastructure Library (ITIL)
Conditions of satisfaction: the key to ITIL-based activities, deliverables and roles
David Pultorak January 25, 2016
IT Infrastructure Library (ITIL)
Most efforts aimed at clarifying activities, deliverables and roles based on ITIL are fairly good at getting the activities assigned, the contents for the deliverables documented, and roles assigned to individuals. What they are typically not good at is making sure "what good looks like" is defined for each of these three. As a result, the organization is missing the key ingredient to making all of this a success: the "why". While this is understandable, as there is a lot of work necessary to get the "what" to do in place, without the "why"--the end in mind you're shooting for, chances of arriving...