Pultorak & Associates
Cart 0

Our thinking


 Passing the ITIL Foundation Exam: 2011 Edition, with Jon Nelson et al (Van Haren 2012) 

System Center Service Manager Unleashed!, with Kerrie Myler et al (SAMS 2011) 

IT Business Management Solutions from SAP, with Swen Conrad (Van Haren 2010) 

MOF core IP, courseware, service offerings, and marketing and sales collateral, for example Getting Started with MOF (Microsoft Corporation 2009), Bridging from MOF Guidance to Microsoft Products: A MOF Companion Guide (Microsoft Corporation 2009)  

MOF 4.0, a Pocket Guide (Van Haren Publishing 2008)  

IT People: Doing More With Less, with Harris Kern (Addison-Wesley 2006) 

IT Governance, in CIO Wisdom II (Prentice Hall 2006) (see OneDrive ) 

Articles and a column on IT Best Practices for Data Center Magazine, for example see OneDrive 

Various speeches and keynotes, e.g., Putting the New Computing Model to Work (OneDrive) 

Whitepaper on IT governance for the National Association of Corporate Directors (OneDrive) 

Chapters in Implementing Service and Support Management Processes (Van Haren 2004)  

The Definitive Guide to IT Management for the Adaptive Enterprise", with Kevin Behr (Hewlett-Packard / RealTime Publishers 2004) (OneDrive) 

MOF, a Pocket Guide, with Peter Quagliariello (2003 Van Haren Publishing) 

Chapter on MOF in "IT Service  Management: Volume I (Van Haren Publishing 2002) 

Dynamic Systems Initiative Overview white paper 

Microsoft Virtualization White Paper (OneDrive) 

System Center Service Manager Vision and Planned Capabilities White Paper (OneDrive