Content development for providers who serve IT organizations

Pultorak & Associates’ Content Development Practice provides you with authoritative subject matter expertise on IT management frameworks and service offering packaging, and a cost-effective full-service development shop, including technical writer / editors, graphics artists and illustrators, and flash and web programmers. Services include:

Core IP development—creating, adaptation, and mapping of IT management, maturity assessment, and audit frameworks; books, pocket guides, whitepapers, job aids
Marketing and Sales Collateral development—for IT management software products and services
Content adaptation—integrating IT management frameworks into software products, documentation, guidance, technical solution kits
Content conversion—updating content based on new versions of IT management frameworks
Service kit development—including sales, marketing, and delivery collateral, and readiness
Job aids, software product content, and publications
Sticky content for websites—online self-assessments, downloadable solution kits, surveys, and research reports

Why Pultorak for content development

Pultorak has contributed to industry standard frameworks including ITIL, COBIT, and MOF
Pultorak has written or contributed chapters to an array of books and publications, including

“IT People: Doing More With Less”, with Harris Kern (Addison-Wesley 2006),
“IT Governance”, in “CIO Wisdom II” (Prentice Hall 2006)
The Definitive Guide to IT Management for the Adaptive Enterprise”, with Kevin Behr (RealTime Publishers 2004)
Authored “MOF, a Pocket Guide” (2003 Van Haren Publishing), which has been translated into six languages and has sold over 140,000 copies, a chapter on MOF in “IT Service Management: Volume I” (2002 Addison-Wesley), articles and a column on IT Best Practices for Data Center Magazine, and contributed to a number of other IT Service Management books and publications
Whitepaper on IT governance for the National Association of Corporate Directors (NACD)
Contributed to COBIT v4 standard
Contributed chapters in “The Help Desk Institute Support Process Guidebook” (Van Haren Publishing 2004)
Variety of articles featured in leading IT magazines (see www.pultorak.com for additional details) on IT service management, IT governance, and the Adaptive Enterprise
Spoke at national and regional industry trade association meetings, including itSMF, SIM, AFCOM, HDI, PMI, CMG, and AITP events, including keynotes at Datacenter World and QAI/QAAM.
Presented webinars and podcasts for Microsoft, Bettermanagement, PMI, Touchpaper
Contributed to Microsoft Operations Framework (MOF) and Microsoft Solutions for Management (MSM) core IP, courseware, service offerings, and marketing and sales collateral
Spoke at national and regional industry trade association meetings, including itSMF, SIM, AFCOM, HDI, PMI, CMG, and AITP events, including two keynotes at national conventions.
Created and delivered professional service offerings and courseware, and expert consulting to product offering development and readiness
Created and delivered courseware to thousands of IT practitioners on ITIL and MOF
Service kits: Pultorak develops, markets, sells and delivers service offering kits for its own ITIL business and for companies who service enterprise IT organizations. This practice has been a significant part of our business since the beginning and we have developed methods for ensuring the right service offerings are developed, marketed, sold, and delivered effectively.