Content development for providers who serve IT organizations
Pultorak & Associates’ Content Development Practice provides you with authoritative subject matter expertise on IT management frameworks and service offering packaging, and a cost-effective full-service development shop, including technical writer / editors, graphics artists and illustrators, and flash and web programmers. Services include:
- Core IP development—creating, adaptation, and mapping of IT management, maturity assessment, and audit frameworks; books, pocket guides, whitepapers, job aids
- Marketing and Sales Collateral development—for IT management software products and services
- Content adaptation—integrating IT management frameworks into software products, documentation, guidance, technical solution kits
- Content conversion—updating content based on new versions of IT management frameworks
- Service kit development—including sales, marketing, and delivery collateral, and readiness
- Job aids, software product content, and publications
- Sticky content for websites—online self-assessments, downloadable solution kits, surveys, and research reports
Why Pultorak for content development
- Pultorak has contributed to industry standard frameworks including ITIL, COBIT, and MOF
- Pultorak has written or contributed chapters to an array of books and publications, including
- “IT People: Doing More With Less”, with Harris Kern (Addison-Wesley 2006),
- “IT Governance”, in “CIO Wisdom II” (Prentice Hall 2006)
- The Definitive Guide to IT Management for the Adaptive Enterprise”, with Kevin Behr (RealTime Publishers 2004)
- Authored “MOF, a Pocket Guide” (2003 Van Haren Publishing), which has been translated into six languages and has sold over 140,000 copies, a chapter on MOF in “IT Service Management: Volume I” (2002 Addison-Wesley), articles and a column on IT Best Practices for Data Center Magazine, and contributed to a number of other IT Service Management books and publications
- Whitepaper on IT governance for the National Association of Corporate Directors (NACD)
- Contributed to COBIT v4 standard
- Contributed chapters in “The Help Desk Institute Support Process Guidebook” (Van Haren Publishing 2004)
- Variety of articles featured in leading IT magazines (see www.pultorak.com for additional details) on IT service management, IT governance, and the Adaptive Enterprise
- Spoke at national and regional industry trade association meetings, including itSMF, SIM, AFCOM, HDI, PMI, CMG, and AITP events, including keynotes at Datacenter World and QAI/QAAM.
- Presented webinars and podcasts for Microsoft, Bettermanagement, PMI, Touchpaper
- Contributed to Microsoft Operations Framework (MOF) and Microsoft Solutions for Management (MSM) core IP, courseware, service offerings, and marketing and sales collateral
- Spoke at national and regional industry trade association meetings, including itSMF, SIM, AFCOM, HDI, PMI, CMG, and AITP events, including two keynotes at national conventions.
- Created and delivered professional service offerings and courseware, and expert consulting to product offering development and readiness
- Created and delivered courseware to thousands of IT practitioners on ITIL and MOF
Service kits: Pultorak develops, markets, sells and delivers service offering kits for its own ITIL business and for companies who service enterprise IT organizations. This practice has been a significant part of our business since the beginning and we have developed methods for ensuring the right service offerings are developed, marketed, sold, and delivered effectively.