This session is for you if you intend to deliver the ITIL Practitioner course as an instructor using Pultorak and Associates' ITIL Practitioner instructor kit and student courseware.
The session walks you through the ITIL Practioner course materials--the instructor kit and student book, including quizzes, interactive activities, the scenario (case), and sample exams. The purpose is to help you get organized to prepare to deliver the course.
Below you will find a link to the presentation and the accompanying audio. Simply play the audio from the webinar and advance through the presentation as you see fit.