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Courseware FAQ

Pultorak Courseware FAQ

When will ITIL v3 be retired?

Why buy ITIL® training from Pultorak?

When was the ITIL 2011 Edition published? Do you have courses?

Can I take the course offline (standalone) or online (web based)?

What are the different training options? Where would I choose one over the other?

How long will the courses continue to operate after purchasing?

Are your courses Ipad / Mac / IOS compatible?

What organizations are you accredited with?

What is the point system for Expert Certification?

Do you offer volume discounts?

What are the pre-course reading requirements for the courses?

What are the prerequisites for the Foundation and Intermediate courses?

I'm interested in reselling your products, how do I become an Affiliate?

Can I earn PMI PDUs by taking your courses?

How long does it take to receive printed courseware?

Exam Candidate FAQ

Can I purchase ITIL training materials without an exam?

Can I take the exam online?

Can I get a Prometric / Pearson Vue voucher for exams?

What restrictions are there in taking the exam in countries other than the US?

What is a proctor? Do I need to arrange for one if I am taking the exam online?

How do I arrange a proctor? Do I need to arrange one if I am taking an online exam?

What restrictions are there in selecting a proctor?

Where can the online exams be taken?

Where can I get sample exams?

How do I get a copy of my certificate of completion or exam certificate?

Are Take2 options on exam vouchers transferable?

For exam sessions, can I order the Take2 option for a subset of candidates or must I order it for everyone in the exam session?

Instructor / Partner FAQ

How do I become an accredited ITIL trainer?

What do I need to do to become an approved Digital and IT Strategy (DITS) trainer?

What do I need (certifications, etc.) to be able to teach the various levels of ITIL courses?

Can I order exam sessions or vouchers without handling PII data so I am in compliance with GDPR?

What does your courseware consist of? How do I order it?

Can students earn ISC2 CPE/COMPTIA CEU/PMI PDU continuing education credits with your courses?

How do I become an AO or Licensed Affiliate of Pultorak so I can provide ITIL training?

How does your Marketing Affiliate program work?

How do I earn commissions as a Marketing Affiliate?

What is required to deliver ISO Foundation courses?

ITIL® Practitioner FAQ

Who is ITIL Practitioner training and certification for?

What is the ITIL Practitioner training and exam based on?

What formats is ITIL practitioner courseware be available in?

What is the ITIL Practitioner exam like?

How long is the ITIL Practitioner training course?

Does Pultorak offer train-the-trainer and training delivery for ITIL Practitioner?


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