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SDI® Foundation

SDI® Foundation

$ 154.00

The Service Desk Institute (SDI) is the leading professional body for everyone working in the IT service and support industry. The Institute has been connecting IT service professionals across the globe since 1988. SDI sets the internationally recognised best practice standards for service desks and service desk professionals. It is these standards which form the basis for the SDI professional qualifications programme and the service desk certification programme. Becoming accredited with the SDI Foundation qualification demonstrates an individual's knowledge of customer service competencies and certifies that they have the skills required to work in the support industry. An individual passing an SDI exam indicates that they understand the role of the service desk professional and the associated best practice for communications, customer service, teamwork, ethics, service desk processes, and terminology usage.

Hardcopy Courseware (Softcover Book): We'll ship you the book along with printed handouts. Learn more...

SDI Foundation Course Overview

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