We have flexible options, including courseware for self-directed learning, traditional classroom training (you can deliver, or we can deliver for you at your location), or virtual instructor-led training. We also often customize training to fit, for example, your tooling or process and service initiative, or your organization's specific adaptation of ITIL or other frameworks.
The eLearning, CBTs, digital and hardcopy participant kits are precisely the same in content and structure so you can be assured that all formats will match exactly to each other and to instructor presentations. This means you can mix and match formats and be assured all of your participants literally be on the same page. This is helpful, for example, in virtual instructor-led training where some participants are in locations where customs delays are an issue--they can be sent digital courseware. The table below compares the features of each format.
|Feature||Online Video Training||Digital
|Licensed per user|
|Can be downloaded|
|Persistent Internet connection not required|
|Allows for quick searching|
|Access on any device with modern browser|
|Annotate with notes, highlights|
|Licensed for one year of use|
|Use after course completion for reference|
|Includes instructor PowerPoint presentation, quizzes, activities, and delivery guide|
You can order your examination vouchers from us; that way all logistics--courseware and examinations--can be coordinated as a set.