Pultorak & Associates
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ITIL®, DevOps, Agile and Lean IT Training Solutions for Organizations

Yes!  We will have ITIL V4 courseware; our development is underway, and we will be attending the first ever train-the-trainer event in London, UK November 1-2 2018.  We will keep you abreast of developments, if you have questions, or to reserve your classroom training now, contact us at +12067291107 or info@pultorak.com   

Besides ITIL V4 Foundation training, we have a new 2-day workshop called, "Applying ITIL Foundation" that expands on our 2-hour Lynda.com course of the same name that has had as many as 1,000 learners per day taking it! It's the only course of its kind, taking the what is learned in ITIL Foundation, topic-by-topic, and giving practical advice to individuals, teams and organization on how to implement and improve with Foundation concepts.  This course is the perfect "getting started" complement to ITIL Foundations, and helps you and your team identify quick wins and improvement projects to feed into your sprints.

Speaking of sprints, we also how have a subscription-based agile ITSM consultancy service, where you get just enough independent expert help in taking action in sprints that keep you and your team visibly and continuously improving on outcomes important to you.

Besides these offerings, we have a full range of ITIL, DevOps, Agile and Lean IT training solutions.  This is because, as a business organization, your focus should be making sure your learners get the highest quality training experience at a cost that works for you, not on creating and maintaining courseware, or finding and dealing with a variety of courseware providers. Pultorak can help with a full line of quality, accredited, cost-effective courseware, including:

  • ITIL® Awareness ITIL® Foundation ITIL® Practitioner ITIL® Service Strategy ITIL® Service Design ITIL® Service Transition ITIL® Service Operation ITIL® Continual Service Improvement ITIL® Service Offerings and Agreements ITIL® Release, Control and Validation ITIL® Operational Support and Analysis ITIL® Planning, Protection and Optimization ITIL® Managing Across the Lifecycle
  • PRINCE2 Foundation ISO 20000 Foundation TOGAF Foundation COBIT Foundation PMP Foundation LEAN IT Foundation Agile Scrum Foundation SDI Foundation MOF 4.0 Foundation DevOps Foundation

We have flexible options, including courseware for self-directed learning, traditional classroom training (you can deliver, or we can deliver for you at your location), or virtual instructor-led training.  We also often customize training to fit, for example, your tooling or process and service initiative, or your organization's specific adaptation of ITIL or other frameworks.

The eLearning, CBTs, digital and hardcopy participant kits are precisely the same in content and structure so you can be assured that all formats will match exactly to each other and to instructor presentations. This means you can mix and match formats and be assured all of your participants literally be on the same page.  This is helpful, for example, in virtual instructor-led training where some participants are in locations where customs delays are an issue--they can be sent digital courseware. The table below compares the features of each format.


Feature CBT eLearning Digital
 Participant Kit
Participant Kit
Licensed per user Checkmark Checkmark Checkmark Checkmark Checkmark
Can be downloaded Checkmark   Checkmark   Checkmark
Runs as .EXE on Windows device Checkmark        
Persistent Internet connection not required Checkmark   Checkmark Checkmark Checkmark
Allows for quick searching Checkmark Checkmark Checkmark    
Contains over 120 voiceovers Checkmark Checkmark      
Automated group progress tracking   Checkmark      
Group forum available   Checkmark      
Host on your LMS or ours   Checkmark      
Access on any device with modern browser   Checkmark      
Annotate with notes, highlights     Checkmark Checkmark Checkmark
Licensed for one year of use Checkmark Checkmark      
Use after course completion for reference     Checkmark Checkmark Checkmark
Includes instructor PowerPoint presentation, quizzes, activities, and delivery guide         Checkmark


You can order your examination vouchers from us; that way all logistics--courseware and examinations--can be coordinated as a set.

To learn more or to begin the process arranging for Pultorak to service your courseware and/or training delivery needs, contact us at info@pultorak.com or +12067291107.