| Other Service Management Resources Server Monitoring Best Practices (pdf)
by Floyd Piedad Part of the "Fundamentals of Service Management" e-book by NextSLM.org, this article discusses a strategy and approach for monitoring server performance. (376kb PDF document) The Discipline of Systems Management (website)
by Floyd Piedad In this article, author explains the principles behind the various systems management processes, and why they're aptly called "disciplines." Choosing a Service Provider Requires Careful Research (website)
by Floyd Piedad Before you choose to outsource, you need to do some research into potential service providers. Here are the main points to cover and a quick evaluation checklist. Designing for High Availability: Measurement (website)
by Floyd Piedad Don't get too dependent on technical measurements for rating your performance - ultimately, what matters most is that users are happy with the service that the IT organization provides. Keep Outsourced IT Services from Impeding High Availability (website)
by Floyd Piedad If you think third-party providers equal reduced availability, think again. You can maintain high availability AND employ a third-party provider if you follow these golden outsourcing rules. For more information, including pricing, availability, and customized solutions for your organization, contact us at (206) 729-1107 or info@pultorak.com.
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